Special Requirements Surcharge
At the Dog Ranch, we pride ourselves in going the extra mile to ensure each dog receives the care it needs for a happy, healthy, and safe stay. We understand some dogs have special needs and require considerably more TLC. If your dog requires specialized handling for proper care, or out of the ordinary medical considerations, a daily or one-time surcharge may be added at the discretion of Bowen Island Dog Ranch.
Whenever possible, we will inform clients at the time of booking. The additional cost will vary with the complexity and time required for extra handling. When a circumstance arises after a dog has checked into the Bowen Island Dog Ranch, we will do our utmost to inform owners and agree on procedures and costs. We want to ensure the health and welfare of all our canine guests and Dog Ranch employees.
Examples where the surcharge may apply include, (but are not limited to):
– Medical considerations such as giving injections, difficult pilling, or applying creams or drops multiple times a day – especially if a pet needs special handling to avoid injury or is exceptionally difficult to care for.
– Segregated walks for dogs whose behaviour within the packs cause a safety concern for all, such as a dog who will not stop pestering. We always try to rearrange groups to find a good combination, but when that is not possible extra staff time is the only solution.
– Puppies or geriatric dogs that, for whatever reason, cannot be in a pack but still require the proper amount of exercise. We will always try to provide extra human companionship if pack play is not possible.
– Dogs, even if not aggressive, but which must be handled separately as they can pose a risk to other dogs and/or employees. For example, dogs who will not respond to direction and instruction with respect to play, or those who fixate on another dog to the point of instigating a negative reaction.
We will do our absolute best to accommodate each individual dogs needs to ensure the utmost in safety for not only a specific dog, but also other canine guests and our employees.
Any concerns prior to booking? Just give us a call to discuss. (604) 947-6965